Refund Policy
Last updated: October 28, 2024
Thank you for Donating at Nanhi Smile Trust.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
Interpretation
Words with capitalized initial letters have defined meanings under the following conditions. These definitions remain the same, whether they appear in the singular or the plural form.
Definitions
For the purposes of this Privacy Policy:
- “Company”In this Agreement, the terms ‘the Company,’ ‘we,’ ‘us,’ or ‘our’ refer to Nanhi Smile Trust AT C-738/B, Ground Floor, Sangam Vihar, New Delhi – 110080
- “Goods”refer to the items offered for sale on the Service.
- “Orders” mean a request by You to purchase Goods from Us.
- “Service” refers to the Website.
- “Website” refers to Nanhi Smile Trust, accessible from https://nanhismiletrust.org/
- “You”It refers to the individual using the Service or the company, or another legal entity on whose behalf the individual is using the Service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel your order or request a refund only before the service date. We do not accept cancellations or refund requests after the service date has passed..
For donations, refund requests must be submitted within 7 days from the date the donation was made. We are unable to process any refund applications beyond this timeframe.
To exercise your right to cancel or request a refund, please inform us of your decision by providing a clear statement. You can notify us of your decision by contacting us through
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were donated in the last 7 days and before service date
The following Goods cannot be returned:
- The supply of Goods made to Your specifications or clearly personalized.
- We cannot accept the return of goods that, due to their nature, are not suitable for return, deteriorate rapidly, or have an expired date.
- The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
Nanhi Smile Trust AT :
C-738/B, Ground Floor, Sangam Vihar, New Delhi – 110080
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Gifts
If the Goods were marked as a gift when donated and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren’t marked as a gift when donated, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
